Complaints Procedure

We work hard to get every project right, but if something falls short we want to hear about it quickly so it can be put right. This procedure explains how to raise a concern and what you can expect from us.

Step 1: Tell us

Raise the issue with Jermaine Newton directly, on site or by phone on 07772 487920. This is usually the quickest way to sort it out.

Step 2: Put it in writing

If the issue is not resolved, or you would prefer a formal record, write to us at info@newtonextensionsltd.co.uk or 53 Cookridge Drive, Cookridge, Leeds LS16 7HP. Please include your address, a description of the problem, any photographs, and what you would like us to do.

• We will acknowledge your complaint in writing within 3 working days.
• We will investigate, which may include a site visit, and give you a written response within 14 days.
• If we need longer we will tell you why and when you can expect a reply.

Step 3: If you are still not satisfied

If we still cannot agree, our final written reply will tell you about any independent dispute service you can use under our contract or a scheme we belong to.

You can also get free, impartial advice from Citizens Advice on 0808 223 1133. Nothing in this procedure affects your legal rights.